Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by First AI Employee, operated by Roscoe Morgan ("we," "us," or "our"). By subscribing to or using our services, you ("Client," "you," or "your") agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree, do not use our services.

1. Service Description

First AI Employee provides fully managed AI-powered receptionist services for small businesses. Our AI receptionist answers phone calls, takes messages, books appointments, and handles customer inquiries on your behalf — 24 hours a day, 7 days a week. We also offer optional Facebook Messenger integration for businesses that want AI-powered chat support. We handle all setup, configuration, maintenance, and updates.

2. AI Disclosure

3. Subscription & Pricing

Our standard service is billed at $1,000 per month, payable in advance. We also offer a $100 trial week so you can experience the service before committing to a monthly subscription.

• Subscriptions renew automatically each month unless canceled
• The trial week is a one-time offer for new clients
• No setup fees or long-term contracts are required
• We reserve the right to adjust pricing with 30 days' notice
• Refunds are handled on a case-by-case basis at our discretion

4. Client Responsibilities

As a client, you agree to:

• Provide accurate business information for AI configuration
• Keep your account and payment information current
• Use our services only for lawful business purposes
• Not use our service to harass, defraud, or mislead anyone
• Comply with all applicable laws regarding call recording and AI disclosure in your jurisdiction
• Notify us promptly of any issues or inaccuracies in how your AI receptionist handles calls

5. Acceptable Use

You may not use our services for any illegal, fraudulent, or harmful purpose. This includes but is not limited to: impersonating another business, making false claims, collecting information under false pretenses, or using the service in connection with any activity that violates federal, state, or local law. We reserve the right to suspend or terminate service immediately if we determine, in our sole discretion, that you are violating this policy.

6. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Our service depends on third-party infrastructure providers, and occasional downtime may occur due to maintenance, updates, or circumstances beyond our control. We are not liable for any losses resulting from service interruptions.

7. Limitation of Liability

8. Intellectual Property

All technology, software, AI models, scripts, configurations, branding, and content associated with First AI Employee remain our exclusive property. Your subscription grants you a limited, non-exclusive, non-transferable right to use our service for your business during the subscription period.

9. Termination

Either party may terminate the service at any time:

• You may cancel your subscription at any time. Service continues through the end of your current billing period.
• We may terminate or suspend your service immediately if you violate these Terms, fail to pay, or use the service in a way that harms our business or other clients.

Upon termination, your AI receptionist will be deactivated and call handling will cease. We will retain your data in accordance with our Privacy Policy.

10. Indemnification

You agree to indemnify and hold harmless First AI Employee, Roscoe Morgan, and our affiliates from any claims, damages, or expenses (including reasonable attorney's fees) arising from your use of our services, your violation of these Terms, or your violation of any applicable law.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute shall be resolved through binding arbitration in Dallas County, Texas, under the rules of the American Arbitration Association. Each party shall bear its own costs unless the arbitrator determines otherwise.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against First AI Employee.

12. Changes to These Terms

We may update these Terms from time to time. We will notify active clients of material changes via email at least 15 days before they take effect. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.