Privacy Policy

First AI Employee ("we," "us," or "our"), operated by Roscoe Morgan, is committed to protecting the privacy of our clients, their customers, and visitors to our website. This Privacy Policy explains how we collect, use, store, and share information when you use our services or visit firstaiemployee.com.

By using our services or visiting our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information in several ways depending on how you interact with us:

Phone Call Data

When our AI receptionist handles calls on your behalf, we may collect:

• Call recordings and transcripts
• Caller phone numbers and caller ID information
• Date, time, and duration of calls
• Information provided by callers (names, appointment details, messages)

Messaging Data

If you use our Facebook Messenger integration, we collect message content, sender information, and timestamps. Messages sent through Facebook Messenger are also subject to Meta's own privacy policies.

Client Account Information

When you sign up as a client, we collect your name, business name, email address, phone number, billing information, and business-specific details needed to configure your AI receptionist.

Website Data

We collect standard web analytics data including IP addresses, browser type, pages visited, and referring URLs.

2. How We Use Your Information

• To provide and improve our AI receptionist services
• To process and route calls, messages, and appointments on your behalf
• To train and improve our AI systems (using de-identified data only)
• To process payments and manage your subscription
• To communicate with you about your account and our services
• To comply with legal obligations

3. Third-Party Services

We use the following third-party services to deliver our product. Each has its own privacy practices, and we encourage you to review them:

• Retell AI - Powers our AI voice agent and call handling infrastructure
• Anthropic (Claude AI) - Provides the large language model that drives conversation intelligence
• Twilio - Provides telephony infrastructure for call routing and SMS
• ElevenLabs - Provides voice synthesis for natural-sounding AI speech
• Meta / Facebook - Messenger integration for businesses that opt in
• Lemon Squeezy - Merchant of record that processes subscription payments securely

We do not sell your personal information to third parties.

4. HIPAA & Healthcare Data

5. Data Retention

Call recordings and transcripts are retained for up to 90 days to ensure service quality and allow clients to review interactions. After 90 days, recordings are automatically deleted unless a longer retention period is required by law or requested by the client. Account and billing information is retained for as long as your account is active and for a reasonable period afterward for legal and accounting purposes.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies and similar technologies for essential functionality, analytics, and to remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data. To exercise any of these rights, contact us at the address below. We will respond to requests within 30 days.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify clients of material changes via email. The "last updated" date at the top of this page reflects the most recent revision.